Frigade provides an intelligent assistance layer for software-as-a-service platforms, helping users navigate complex features through real-time, interactive guidance. While many digital adoption tools rely on static documentation or manually defined tours that break when the interface changes, Frigade trains its AI by actually interacting with the application. By exploring the product in a staging environment, the assistant learns the specific paths required to complete tasks. This enables it to offer context-aware support in production, physically highlighting UI elements and guiding users through multi-step workflows rather than simply providing text-based summaries of help articles. The platform is divided into two primary offerings: an AI-driven assistant for dynamic help and a set of drop-in React components for traditional onboarding flows. For engineering…
Tags: AI, ai agent, assistant, Customer Support, developer tools
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